Current students (login required): https://go.uwplatt.edu/its
Prospective students/applicants: https://go.uwplatt.edu/helpdesk
Information Technology Services provides for the communication, academic, adaptive, and computing technology needs of the university community. Eager to assist students in the use of computing technology, ITS strongly encourages each student to make use of the excellent resources available on campus and online. ITS provides computer technology support. ITS manages and maintains the Pioneer Administrative Software System (PASS). It is our goal that you will find your experiences working with or for ITS both educational and rewarding, now and in the future.
Help Desk
The ITS Help Desk is the first point of contact for faculty, staff, and students with campus technology problems and questions. The main office is located on the first floor of Karrmann Library on the Platteville campus. The Help Desk provides support to students in the residence halls via ResNet (https://go.uwplatt.edu/resnet-services). Contact the ITS Help Desk at 608.342.1400 or helpdesk@uwplatt.edu or stop by during regular business hours. Current students may use our Tech Support portal, which is linked from the question mark on Pioneer Portal. Prospective students and applicants will find our information at https://go.uwplatt.edu/helpdesk. Everyone is invited to follow us on Facebook at https://www.facebook.com/UWPlattevilleITSHelpDesk.
Equipment Checkout
The ITS Help Desk in Karrmann Library loans laptops, cameras, video projectors, and a variety of audio recorders to students for a limited time.
General Computer Access Labs (GCA)
On campus, GCA labs in the Markee Pioneer Student Center and Karrmann Library are available to all students from early morning to late night during the school term. These labs make available both PC and Macintosh systems, a variety of academic and productive software, and laser printers.
Wireless Network
ITS manages the wireless network, providing access for wireless-enabled devices. On campus, all of the academic buildings and residence halls have wireless access capabilities with exterior coverage in some areas.
Campus Wiring Infrastructure
Every residence hall room and every classroom building has the wiring necessary for complete network and Internet access. The ITS Help Desk provides support for residence hall network access.
Access
Each student receives a unique NetID and password that provides access to UW- Platteville email, computer network, and many campus resources. Students on campus may access the Internet in any lab, via wireless on a mobile device, or through a wired connection in the residence hall rooms. UW-Platteville requires two-factor authentication for an extra layer of protection.
Collaboration Tools
UW-Platteville provides secure collaboration tools to enable students to connect and engage online with their peers and faculty/staff as well as University systems. This collaboration extends the reach of a physical classroom setting to allow the flexibility to connect from wherever students have internet access.
Cybersecurity Awareness
UW-Platteville strives to prepare students with the tools and habits to benefit them in the interconnected cyber world. ITS contributes to this learning opportunity by providing cybersecurity awareness information in various forms, including but not limited to newsletters, knowledge base articles, phishing awareness and alerts, and interactive student-focused sessions.
Student Employment
Students play an important role in the operation of this service unit. ITS hires about 20 students each academic year. We offer great opportunities for our student workers to get involved and engaged on campus. We work closely with our employees to create a work schedule that is flexible and accommodating. With the wide variety of services that our department offers, no two shifts are ever the same!